Returns

Return Policy - Online Purchases

Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip.

We will happily exchange the item or refund your full purchase price if returned within 30 days of purchase, less shipping and handling for online orders, for all new, non-worn product.

For the fastest return processing, contact us at cartersoshkosh.uk@luzernsolutions.com. We will help prepare your return and issue your pre-paid return label you attach to your package and mail to us. Once we receive your shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label,  will be deducted from your refund. Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, £3.95 will be deducted from your refund.

Alternatively, you may send your package back on your own using your local carrier. We recommend you use tracking or delivery confirmation to make sure your package arrives. You are responsible for the cost of return. Carter’s is not responsible for items we do not receive.

Send shipment to:
Carter’s OshKosh Skip Hop
C/O Radial
Siriusstraße 200
06116 Halle (Saale)
Germany

I need to return: You may return it: Cost
Carter's, OshKosh B’gosh, Skip Hop clothing and accessories purchased online at www.cartersoshkosh.co.uk By contacting us and we will issue you a pre-paid return label Print and attach your pre-paid return label to your package and mail to us If you use our pre-paid return label, the shipping cost £3.95 will be deducted from your refund
By sending package back on your own using your local carrier. We recommend you use tracking or delivery confirmation to make sure your package arrives You are responsible for the cost of return